Cameron Matthew Peters

Cape Town, Western Cape, South Africa · +27 81 560 0000 · cameronpeters87@gmail.com · Curriculum Vitae

Cloud Support Engineer with 3+ years of experience specializing in Data Flow Analytics services including OpenSearch, MSK, Kinesis, Amazon Q Business, AppFlow, Kendra and CloudSearch. Recognized as an AWS OpenSearch SME and certified in AI Practitioner. Skilled in high-severity incident response, mentoring engineers, and delivering enterprise-level technical support. Passionate about building scalable, resilient cloud solutions and driving customer success.

Experience

CLOUD SUPPORT ENGINEER – DATA ANALYTICS

Amazon Web Services
November 2023 - Current
In my current role as a Cloud Support Engineer at Amazon Web Services, I take on additional responsibilities, including performing on-call support, handling internal Engineer escalations, coordinating critical conference calls, and providing mentorship to other Support Engineers. I excel at proposing effective workarounds during critical situations, identifying and escalating repetitive or serious issues, and driving automation efforts to enhance support engineering productivity.

  • Performing on-call support and coordinating critical conference calls. Supporting and engaging with other internal and customer stakeholders.
  • Demonstrated proficiency in devising effective workarounds during high-pressure situations such as production down, swiftly restoring functionality for customers.
  • Automating manual replications for common customer use cases with IaC using Cloud Formation to easily deploy Stacks to automatically provision and configure infrastructure as part of the deployment process such as Centralized Logging, Nginx Proxy to VPC Domains and custom solutions with Elastic Load Balancers with ACM Certificates for connectivity on the AWS Cloud.
  • Creating instructive scenarios and documentation for stakeholders. Preparing and maintaining procedures, recording diagnosis, resolution of network faults within the AWS infrastructure and enhancements for the customer.
  • Creating tools that improve Support Engineering productivity using Python Scripts, AWS Lambda, Amazon Q and Chatbots by using RAG to use GenAI on a knowledge base for faster resolution.

CLOUD SUPPORT ASSOCIATE – DATA ANALYTICS

Amazon Web Services
JULY 2022 – OCTOBER 2023
As a Cloud Support Associate at Amazon Web Services, I provided independent, enterprise-level technical support across all severities. I have a focus on specializing in Analytical services such as OpenSearch, OpenSearch Serverless, OpenSearch Ingestion, Managed Streaming of Apache Kafka, Amazon AppFlow, Amazon Kendra, Kinesis Streams, Kinesis Firehose, and Kinesis Data Analytics.

  • Working independently, resolving technical support cases of all severities within SLA.
  • Clarifying the customer need, determining if there is a problem, evaluate their technical risks, and managing their expectations for resolution appropriately. Knowing when the right action is to replicate workloads to best serve or guide a customer such as Authentication and Authorization with Cognito or SAML such as Okta.
  • Monitoring network traffic, activity, capacity and usage to ensure continued integrity and optimal network performance of their clusters and domains.
  • Assisted customers by monitoring and improving system performance by setting up comprehensive logging and monitoring solutions using AWS CloudWatch and ELK Stack
  • Providing specialist skills in supporting and troubleshooting infrastructure problems. Assisting variety of customer use cases to setup ingestion pipelines for their logs using on their EKS clusters and EC2 instances using tools like Fluentbit, Logstash, Beats, Kinesis Firehose and Lambda.
  • Helping customers optimize their use of Amazon published service support tools and adopt best practices, e.g., data security, fault tolerance, performance.

Skills

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Workflow
  • Cloud Formation to provision resources for solutions
  • AWS Identity and Access Management (AWS IAM)
  • Amazon Cognito and IAM
  • Elastic Stack (ELK) - Elasticsearch, Logstash and Kibana
  • Amazon Kinesis Firehose, Streams, and Kinesis Analytics
  • Managed Streaming of Apache Kafka
  • AWS Cloud – VPC Networking and Instances
  • Networking – EC2, VPC, Route53, ELBs

Projects

Doctor's Application with Pharmacy

Developed a full-featured web application for a medical practice using .NET Framework MVC with Entity Framework for database management. The system includes role-based authentication with password hashing, ensuring secure access for doctors, pharmacists, and patients. The application features included Patient and appointment management for doctors, Google Maps API integration for location-based services and Content management system (CMS) for admin users to manage data and system settings.

Source Code

Mobile: Doctor's Application with Pharmacy

This mobile application was built using Xamarin Forms and is part of the doctor and pharmacy system. Developed here was a mobile app that reads data from a RESTful API in the Doctor's Application with Pharmacy web application above. I developed a mobile app to make it easier for users to book and view current appointments at the doctor. I also made it for the user to check order history from pharmacy and to scan a QR code to confirm delivery.

Source Code

Product Backlog Creator

Developed an early MVC web application using .NET Framework and Entity Framework to create and manage project backlogs with basic CRUD functionality. Served as a foundational project that improved understanding of MVC architecture and database operations, paving the way for more complex applications like the Doctor’s Practice system.

Source Code

Covid-19 Live Stat Tracker

MVC web application that uses RESTful Api to get live coronavirus statistics. This is a one page site that displays Covid-19 data about South Africa and Globally. I made use of Google Maps Api to get the geolocation of each country affected by coronavirus and displayed a heatmap of the places were affected.

Source Code

Mobile: Covid-19 Live Stat Tracker

Based off the Covid-19 web application above. Reads from the same RESTful API for covid and news. Developed exactly the same purpose of application just for mobile use.

Source Code

MVC Crud with RESTful API and Xamarin Mobile

Developed both a web application using .Net Framework and a mobile app using Xamarin Forms. This application shows CRUD operations from the web app and mobile from a RESTful API.

Source Code

E-Commerce Music Store

Developed a full-featured e-commerce music store using .NET Framework, implementing my own design and features from the ground up. The application supports online payments through Paygate, allowing users to browse, purchase, and manage music products seamlessly. This project demonstrates hands-on experience in building web applications, integrating payment systems, and creating a complete online shopping experience.

Source Code

Japanese Sentence Search App

Developed a Web application to help people studying Japanese. The application reads data from a JSON file that contains a list of sentences in English and Japanese with the link to the audio for pronounciation. Users can create an account and have access to favourite their sentences. They will have their own private list and able to generate an Anki deck from their list. Anki is an application that uses flashcards to study vocabulary for Languages using a Spaced Repition System(SRS)

Source Code

Maze Game: University Project Assignment

As a group of 6 people, we were to develop a simple game for Platform Based Development module. The game was a 3D maze built using Unity game engine.

Covid-19 Web App: University Project Assignment

As a group of 6 people, we were to develop a web application that targets a specific social issue for Platform Based Development module. It was based off the same Covid-19 application above. The tools that we used Visual Studio 2019 with MVC .Net Framework and code first database.

Documentation

Education

Durban University of Technology

ADVANCED DIPLOMA: INFORMATION AND COMMUNICATION TECHNOLOGY – NQF LEVEL 7
2021
Relevant Coursework:
  • Applied Mathematics for Computing
  • Data Structures
  • Software Development and Management
  • Platform Based Development
  • Research Skills
  • Graphics
  • Machine Intelligence

Durban University of Technology

Diploma in ICT: Applications Development - NQF Level 6
2018 - 2020
Relevant Coursework:
  • Applications Development (MVC Web Apps & Azure Cloud)
  • Information Systems (Agile Developments & Scrum)
  • Information Management (SQL & Database Design)
  • IT Project Management
  • Mobile Computing
  • Human Computer Interaction
  • Operating Systems
  • Communication Networks
  • Business Fundamentals
  • Entrepreneurial Spirits

Certifications

ASP.NET MVC 5 Project - CMS and Shopping Cart with Paypal
Building a ASP.NET MVC 5 Membership Website
ASP.NET MVC 5 Project - Facebook Clone
Online Japanese N5 Course(All 15 lessons)
Cisco Networking Academy - Introduction to Cybersecurity
Cisco Networking Academy - Introduction to IoT
Cisco Networking Academy - Networking Essentials
Cisco Networking Academy - NDG Linux Unhatched